What Information We Collect and Why
We collect the information you provide when you register — your name, email address, phone number and date of birth. When you make a deposit or withdrawal through bKash, Nagad or Rocket, our system records the transaction reference and wallet identifier so we can match payments
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to your account accurately and resolve any discrepancy quickly. We do not store your full mobile wallet PIN or password at any point. Beyond registration and payment data, we collect device information — browser type, operating system, screen resolution — so we can serve the account
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interface correctly on both Android and iOS devices. We also log login timestamps and session activity to detect unusual access patterns on your account. If you contact our support team, the details you share in that conversation are retained as part of your account record. Our
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lawful basis for processing this data is the performance of the account contract between you and us. Where we use your data for any purpose beyond that — such as sending you updates about promotions you have opted into — we will ask for your explicit
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consent first. All processing is subject to your local law and the eligible regions where our services are available.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.